Questions and Answers

Q & A’s…

What hours are you open?

In order to provide the best service for all of our customers, we are available by appointment only:  Monday-Saturday 10 a.m.-5:30 p.m. If you require an afterhours appointment, please let us know so that we can make special arrangements for your visit. 

Please fill out our Contact Form with your requested appointment time or call 770-529-0024 to schedule your private consultation.

 

Where are you located?

Something Tulle is located in a private studio space on the Second Floor of Gallery 4463 in Acworth, GA.  If you or someone in your party requires special assistance, please let us know so that we can make arrangements to best accommodate your visit.

 

Do I have to have an appointment?

Yes.  Due to the private nature of the studio, we require an appointment for all visits.

This policy allows us to provide the best service for all of our clients!

 

Do I have to bring my gown?

While it is often best to bring your dress, it is not necessary…we can work from your photos and fabric swatches. 

 

Who should I bring to my appointment?

Due to the intimate nature of the studio, we can accommodate a party of up to 3 people for your scheduled appointment. If you wish to schedule an appointment for a larger group, please let us know so that we can allow extra time for your appointment.

 

What should I bring to my appointment?

Please bring your gown and any accessories such as undergarments, shoes, etc. Color swatches and photos are also helpful!

 

How much time should I allow for a special order item?

In general, we suggest that you allow 8-12 weeks for delivery of custom pieces.  If you are on a close time frame, please let us know so that we can advise you on items that can be received in a shorter amount of time.

 

Do you offer RUSH service?

Yes, we do offer RUSH services at an additional cost, depending on the item and your time frame.  Please let us know any special needs so we can accommodate you as much as possible.

 

Do you sell items “off the rack?”

Yes!  If you find something that you love, you can purchase it immediately.

 

What payments do you accept?

We accept MC, VISA, Discover, American Express and cash payments.

 

What is your payment policy?

For items that are purchased off the rack, full payment is made at time of purchase.  For custom or special order items, one half is due at time of order with the balance due prior to final pick-up. Due to the nature of the items we design and sell, there are no refunds.

 

What is your price range?

 We offer many styles in all price ranges.  Very simple elegant pieces as well as very elaborate pieces!

 

Policies

Due to the custom nature of our merchandise, all special orders require a 50% deposit at the time of order.

Final payment of all balances is due on or before final pick-up.

Changes and other services can incur other fees and will be quoted and charged accordingly.

All merchandise remains the sole property of Something Tulle and Kristina Eaton Limited LLC until payment is received in full.

All merchandise is non-refundable.

Something Tulle and Kristina Eaton Limited LLC are not responsible for any loss or damage to any personal property of any/all clients, family members or other visitors.

Something Tulle is a private studio located on the 2nd floor of Gallery 4463. If you require special assistance, please notify us prior to your appointment so that we may accommodate any special needs.

 

 

 

 

 

Share on: |Facebook|Twitter|Pinterest